Tirtyl Smart Soap Duo Kit - Foaming Hand Soap Tablet 8 Pack (8 fl oz of soap per tablet) - 2x Glass Foaming Dispensers - Storage Tin - Compostable Packaging - Variety Fragrance Pack

It's a nice looking soap dispenser, the soap smells nice, and the tablets are more convenient and better for the environment than soap refills. After a few months of use the pump started to clog up, which isn't great, but that's also been my experience with other foaming soap pumps. When I took it apart to try and unclog it, the plastic ball that acts as a one way valve went down the drain. That sucks, but not the end of the world.I knew I could replace the pump altogether, but considering all I needed was a new ball, I decided to just replace the ball, to save money and reduce plastic waste. I reached out to Tirtyl to find out what the diameter on the ball is, and they responded a few hours later saying it's 4mm in diameter.I'm so used to terrible customer service that I was expecting their customer service would betray their commitment to sustainability, by saying that I'd need to replace the whole pump. The fact that I got a straight answer so quickly is really great.I replaced it with a 4mm plastic balls I bought on AliExpress and so far it's worked perfectly.

I ordered the two bottle pack, none of them are working. The tablets when dissolved are not foaming properly, even if I poured to another foam dispenser, and to be honest they have only a very faint scent. I am gutted, as I wanted to find a more environmental-friendly option, than plastic bottles, but I had to returned them.

Pump stopped working. No way to get a replacement other than to return whole set.Updated:There are replacement filters in the tin and there is a YouTube video about maintaining the pump. Apparently it’s an issue for all brands. They will send out free pumps when you order refills through them.

I wanted to love these so bad. I think the actual foaming tablets are a great product, but these pumps are not durable. I purchased in Aug 2023 and by March 2024, both have broken at separate times. They become impossible to push down and dispense, then just stop functioning all together. I'm really sad, as this was supposed to be a solution to buying disposable soap pumps over and over again, and I feel like the Method soap pumps (that's aren't even designed for long-time reuse) last a lot longer than these, and other foaming dispensers I've tried. Wish I could get a refund and not have to toss these into a landfill!

Really like the idea behind this product. The soap is wonderful, smells great, cleans well, cost effective and better for the world.When it can be dispensed.The dispenser does not work consistently. Troubleshooting on their website does not work (never though I'd read troubleshooting for a soap dispenser). The team sent out replacement parts and the exact same problem occurs.Customer service is great, love the vision of the company, really like the soap but it's unusable. Get a different dispenser but do buy the soap!